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The behavior you describe violates RFC 4512 (section 5.1), while OpenLDAP
complies with it.  Please note that the root DSE is accessed using a
plain, perfectly legal LDAP operation.  The fact a client cannot be
configured to perform such a simple operation clearly indicates the client
is broken.  A quick answer would be "get the client fixed".

I can imagine simple workarounds, consisting in few lines of code that
allow to circumvent the issue.  They probably require to hire some expert