Re: (ITS#5744) Automatically close issues when no feedback is received within a reasonable time

[quanah@zimbra.com]

--On Thursday, October 16, 2008 12:12 PM +0000 ando@sys-net.it wrote:

> The ITS is polluted by issues opened, considered by developers, and
> pending feedback since ever.  I suggest the ITS automatically closes
> issues not fed back after a reasonable amount of time.  Closed issues can
> always be re-opened if issueers wake up and respond.


The problem I see with this is we have a number of ITS' that are open 
because the work was partially done, but there is work remaining to be 
done, and that needs to be tracked.  I'm not sure if "Open" is the best 
state, but they definitely shouldn't be "closed" either.

I feel what we really need is a much improved bug tracking system where we 
can do things like assign target releases to bugs, keywords, and have 
better-tuned states.

--Quanah

--

Quanah Gibson-Mount
Principal Software Engineer
Zimbra, Inc
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