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From: ando@sys-net.it
Subject: Automatically close issues when no feedback is received within a reasonable time
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8 followups: 1 2 3 4 5 6 7 8

Major security issue: yes  no

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Notification:


Date: Thu, 16 Oct 2008 12:12:36 GMT
From: ando@sys-net.it
To: openldap-its@OpenLDAP.org
Subject: Automatically close issues when no feedback is received within a reasonable time
Full_Name: Pierangelo Masarati
Version: irrelevant
OS: irrelevant
URL: ftp://ftp.openldap.org/incoming/
Submission from: (NULL) (194.237.142.7)


The ITS is polluted by issues opened, considered by developers, and pending
feedback since ever.  I suggest the ITS automatically closes issues not fed back
after a reasonable amount of time.  Closed issues can always be re-opened if
issueers wake up and respond.

p.


Followup 1

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Date: Thu, 16 Oct 2008 08:59:22 -0400
From: Francis Swasey <Frank.Swasey@uvm.edu>
To: ando@sys-net.it
CC: openldap-its@openldap.org
Subject: Re: (ITS#5744) Automatically close issues when no feedback is received
 within a reasonable time
On 10/16/08 8:12 AM, ando@sys-net.it wrote:
> The ITS is polluted by issues opened, considered by developers, and pending
> feedback since ever.  I suggest the ITS automatically closes issues not fed
back
> after a reasonable amount of time.  Closed issues can always be re-opened
if
> issueers wake up and respond.
>
>   
As a user... I would completely agree with this and suggest that 30 days 
is a "reasonable amount of time"

-- 
Frank Swasey                    | http://www.uvm.edu/~fcs
Sr Systems Administrator        | Always remember: You are UNIQUE,
University of Vermont           |    just like everyone else.
  "I am not young enough to know everything." - Oscar Wilde (1854-1900)



Followup 2

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Date: Fri, 17 Oct 2008 14:13:04 +0200
From: =?ISO-8859-1?Q?Michael_Str=F6der?= <michael@stroeder.com>
To: openldap-its@openldap.org
Subject: Re: (ITS#5744) Automatically close issues when no feedback is received
 within a reasonable time
Frank.Swasey@uvm.edu wrote:
> On 10/16/08 8:12 AM, ando@sys-net.it wrote:
>> The ITS is polluted by issues opened, considered by developers, and
pending
>> feedback since ever.  I suggest the ITS automatically closes issues not
fed back
>> after a reasonable amount of time.  Closed issues can always be
re-opened if
>> issueers wake up and respond.
>
> As a user... I would completely agree with this and suggest that 30 days 
> is a "reasonable amount of time"

Although I try to keep up with testing sometimes 30 days could be a
little bit short.

Anyway I wonder what the state "Feedback" really means. I've checked if
there are still open issues in this state submitted by me. The only one
seems to be ITS#5574, but I can't resolve this since assigning the
official OID needed in this case is not something I can do. I could only
test something and give feedback.

Ciao, Michael.



Followup 3

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Date: Fri, 17 Oct 2008 14:35:01 +0200
From: Pierangelo Masarati <ando@sys-net.it>
To: michael@stroeder.com
CC: openldap-its@openldap.org
Subject: Re: (ITS#5744) Automatically close issues when no feedback is	received
 within a reasonable time
michael@stroeder.com wrote:

> Although I try to keep up with testing sometimes 30 days could be a
> little bit short.
> 
> Anyway I wonder what the state "Feedback" really means. I've checked if
> there are still open issues in this state submitted by me. The only one
> seems to be ITS#5574, but I can't resolve this since assigning the
> official OID needed in this case is not something I can do. I could only
> test something and give feedback.

It means some feedback is expected from the submitter.  In ITS#5574 
case, the most appropriate status is "suspended" (just changed).

p.


Ing. Pierangelo Masarati
OpenLDAP Core Team

SysNet s.r.l.
via Dossi, 8 - 27100 Pavia - ITALIA
http://www.sys-net.it
-----------------------------------
Office:  +39 02 23998309
Mobile:  +39 333 4963172
Fax:     +39 0382 476497
Email:   ando@sys-net.it
-----------------------------------



Followup 4

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Date: Fri, 17 Oct 2008 09:07:18 -0700
From: Quanah Gibson-Mount <quanah@zimbra.com>
To: ando@sys-net.it, openldap-its@openldap.org
Subject: Re: (ITS#5744) Automatically close issues when no feedback is
 received within a reasonable time
--On Thursday, October 16, 2008 12:12 PM +0000 ando@sys-net.it wrote:

> The ITS is polluted by issues opened, considered by developers, and
> pending feedback since ever.  I suggest the ITS automatically closes
> issues not fed back after a reasonable amount of time.  Closed issues can
> always be re-opened if issueers wake up and respond.


The problem I see with this is we have a number of ITS' that are open 
because the work was partially done, but there is work remaining to be 
done, and that needs to be tracked.  I'm not sure if "Open" is the best 
state, but they definitely shouldn't be "closed" either.

I feel what we really need is a much improved bug tracking system where we 
can do things like assign target releases to bugs, keywords, and have 
better-tuned states.

--Quanah

--

Quanah Gibson-Mount
Principal Software Engineer
Zimbra, Inc
--------------------
Zimbra ::  the leader in open source messaging and collaboration



Followup 5

Download message
Date: Fri, 17 Oct 2008 18:27:35 +0200
From: Pierangelo Masarati <ando@sys-net.it>
To: quanah@zimbra.com
CC: openldap-its@openldap.org
Subject: Re: (ITS#5744) Automatically close issues when no feedback is	received
 within a reasonable time
quanah@zimbra.com wrote:

>> The ITS is polluted by issues opened, considered by developers, and
>> pending feedback since ever.  I suggest the ITS automatically closes
>> issues not fed back after a reasonable amount of time.  Closed issues
can
>> always be re-opened if issueers wake up and respond.
> 
> 
> The problem I see with this is we have a number of ITS' that are open 
> because the work was partially done, but there is work remaining to be 
> done, and that needs to be tracked.  I'm not sure if "Open" is the best 
> state, but they definitely shouldn't be "closed" either.
> 
> I feel what we really need is a much improved bug tracking system where we 
> can do things like assign target releases to bugs, keywords, and have 
> better-tuned states.

I don't want to make the story too long.  Changing the ITS system could 
be an option, but I don't see it as a priority.  Your point about 
partially addressed issues could probably be fixed by:
   - adding a comment on what release saw what portion of the fix
   - adding a new "needswork" state

My point is about tickets opened with only partial information, answered 
with a request for clarification that never comes in: 5712, 5652, 5651, ...

p.


Ing. Pierangelo Masarati
OpenLDAP Core Team

SysNet s.r.l.
via Dossi, 8 - 27100 Pavia - ITALIA
http://www.sys-net.it
-----------------------------------
Office:  +39 02 23998309
Mobile:  +39 333 4963172
Fax:     +39 0382 476497
Email:   ando@sys-net.it
-----------------------------------



Followup 6

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Date: Fri, 17 Oct 2008 20:52:47 +0100 (BST)
From: Gavin Henry <ghenry@OpenLDAP.org>
To: quanah@zimbra.com
Cc: openldap-its@OpenLDAP.org
Subject: Re: (ITS#5744) Automatically close issues when no feedback is
 received within a reasonable time
----- quanah@zimbra.com wrote:

> --On Thursday, October 16, 2008 12:12 PM +0000 ando@sys-net.it wrote:
> 
> > The ITS is polluted by issues opened, considered by developers, and
> > pending feedback since ever.  I suggest the ITS automatically
> closes
> > issues not fed back after a reasonable amount of time.  Closed
> issues can
> > always be re-opened if issueers wake up and respond.
> 
> 
> The problem I see with this is we have a number of ITS' that are open
> 
> because the work was partially done, but there is work remaining to be
> 
> done, and that needs to be tracked.  I'm not sure if "Open" is the
> best 
> state, but they definitely shouldn't be "closed" either.
> 
> I feel what we really need is a much improved bug tracking system
> where we 
> can do things like assign target releases to bugs, keywords, and have
> 
> better-tuned states.

http://www.mantisbt.org/ ?

-- 
Kind Regards,

Gavin Henry.
OpenLDAP Engineering Team.

E ghenry@OpenLDAP.org

Community developed LDAP software.

http://www.openldap.org/project/



Followup 7

Download message
From: Hallvard B Furuseth <h.b.furuseth@usit.uio.no>
Date: Sat, 18 Oct 2008 21:37:53 +0200
To: ando@sys-net.it
Cc: openldap-its@openldap.org
Subject: Re: (ITS#5744) Automatically close issues when no feedback
	is	received within a reasonable time
ando@sys-net.it writes:
> My point is about tickets opened with only partial information, answered 
> with a request for clarification that never comes in: 5712, 5652, 5651, ...

Hm, you've marked ITS#5651 Feedback even though it contains no feedback
request.  If you sent one privately, I suggest you re-send via ITS.

-- 
Hallvard



Followup 8

Download message
Date: Sun, 19 Oct 2008 09:58:52 +0200 (CEST)
From: Pierangelo Masarati <ando@sys-net.it>
To: Hallvard B Furuseth <h.b.furuseth@usit.uio.no>
Cc: openldap-its@openldap.org
Subject: R: Re: (ITS#5744) Automatically close issues when no feedback is
	received within a reasonable time
----- Hallvard B Furuseth <h.b.furuseth@usit.uio.no> ha scritto:
> ando@sys-net.it writes:
> > My point is about tickets opened with only partial information,
answered 
> > with a request for clarification that never comes in: 5712, 5652,
5651, ...
> 
> Hm, you've marked ITS#5651 Feedback even though it contains no feedback
> request.  If you sent one privately, I suggest you re-send via ITS.

No, the request was with ITS#5652: same poster, almost same problem, same
feedback...

p.


Ing. Pierangelo Masarati
OpenLDAP Core Team

SysNet s.r.l.
via Dossi, 8 - 27100 Pavia - ITALIA
http://www.sys-net.it
-----------------------------------
Office:  +39 02 23998309
Mobile:  +39 333 4963172
Fax:     +39 0382 476497
Email:   ando@sys-net.it
-----------------------------------


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